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USAF Veteran Owned
Effective Date: 01/01/2025
Last Updated: 07/21/2026
Arkham Rise Counseling PLLC ("Arkham Rise Counseling," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information You Voluntarily Provide
You may choose to provide personal information by:
• Completing a contact form
• Requesting information about our services
• Scheduling or requesting an appointment
• Communicating with us through our website
The information collected may include:
• Name
• Email address
• Phone number
• Information you choose to include in your message
• Preferred appointment information
Please do not submit sensitive medical or clinical information through our website contact forms unless specifically requested.
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Date and time of visit
• Referring website
• General geographic location (derived from IP address)
• Website interactions
Our website uses cookies and similar technologies to improve functionality, understand website usage, and support our marketing efforts.
These technologies may include:
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, session duration, browser information, and other usage data.
Google Analytics may use cookies to collect this information.
We use the Meta Pixel to help measure the effectiveness of advertising and understand website activity after users interact with our advertisements.
The Meta Pixel may collect information about your activity on our website and associate it with your Meta account if you are logged in.
The Meta Pixel is used solely for marketing performance analysis and website advertising measurement. Information collected through the Meta Pixel is not connected to, stored with, or used as part of any client clinical record or protected health information.
We partner with Hibu for marketing services, including phone call tracking.
If you call a phone number displayed on our website, Hibu may collect information necessary to attribute the source of the call for marketing performance reporting.
Hibu call tracking is used exclusively to evaluate marketing performance and advertising effectiveness. Information collected through this service is maintained separately from our clinical record-keeping systems and is not incorporated into client health records.
We use Google reCAPTCHA to protect our website from spam and automated abuse.
reCAPTCHA analyzes information such as IP address, browser characteristics, mouse movements, and other signals to determine whether a visitor is a human user. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Appointment requests and scheduling are provided through SimplePractice, a third-party practice management platform.
The scheduling tool is embedded within our website using an iframe. When you use this feature, your information is collected directly by SimplePractice and is governed by SimplePractice's own Privacy Policy and Terms of Service.
We encourage you to review SimplePractice's privacy practices before submitting information through the scheduling portal.
We prioritize the use of our secure Client Portal for all communication regarding appointments and administrative needs to help protect client privacy.
We use the information we collect to:
• Respond to inquiries
• Communicate with prospective clients
• Schedule appointments
• Improve our website
• Analyze website traffic
• Evaluate marketing performance
• Protect our website from fraudulent activity
• Comply with legal obligations
We do not sell your personal information.
We may share information with trusted service providers that assist us in operating our website or providing services, including:
• Meta
• Hibu
• SimplePractice
• Website hosting providers
• Technology service providers
These providers receive only the information necessary to perform their services and are expected to protect that information appropriately.
We may also disclose information when required by law or to protect our legal rights.
We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Our website may contain links to third-party websites or embedded services.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites.
Depending on your location, you may have certain rights regarding your personal information, including the ability to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Opt out of certain marketing communications
Most web browsers also allow you to control cookies through browser settings.
To help protect your privacy, we prioritize the use of our secure Client Portal for communications regarding appointments, scheduling, billing, and other administrative matters whenever possible.
Please avoid sending sensitive medical or clinical information through standard email or website contact forms unless specifically instructed to do so.
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the website.
If we learn that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to delete that information.
Arkham Rise Counseling PLLC is committed to protecting the privacy and confidentiality of our clients and maintains strict confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Although Arkham Rise Counseling PLLC is a healthcare provider, information submitted through our general website or contact forms is not necessarily Protected Health Information (PHI) under HIPAA.
Protected Health Information is generally created or maintained after an individual becomes a client or through secure systems specifically designed for healthcare communications.
A copy of our Notice of Privacy Practices (NPP) is provided to all clients during the intake process through our secure Client Portal.
To help safeguard your privacy, we prioritize the use of our secure Client Portal for communications regarding appointments and administrative matters whenever possible.
If you become a client, your protected health information will be handled in accordance with our Notice of Privacy Practices, HIPAA, and all applicable federal and state laws.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Arkham Rise Counseling PLLC
Phone: 863-216-8825
Email: info@arkhamrise.com
Mailing Address: 314 N Kentucky Ave. Lakeland, FL 33801
