Feedback Policy

Regarding Public Reviews (Google, Yelp, Facebook, and the other)

You have the right to express yourself on any public forum.

However, please be aware of the following:

  • Confidentiality: If you post a review on a site like Google or Yelp, you are sharing personal information with the public. To protect your privacy, we cannot respond to or "like" reviews, as doing so would acknowledge that you are a client of our practice.
  • Communication: These review sites are not monitored for clinical issues. If you are a client and have a concern about your treatment or our services, please discuss it directly with your therapist or our office manager so we can address it immediately and privately.

Professional Referrals

We welcome feedback and reviews from professional colleagues and members of the community who can speak to our clinical expertise and professional standing. This allows us to maintain a presence online without compromising the privacy of those we serve.

How to Give Anonymous Feedback

We value your input on how we can improve our administrative services (scheduling, office environment, etc.). If you would like to provide feedback anonymously, please call our main office at 863-216-8825 and ask about our internal feedback process, which is kept separate from public-facing websites.

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